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  • FAQs

    How do I apply for a Bayport loan?
    Call any of our Bayport offices closest to you, apply online or send an email to sales@bayport.co.ug; one of our sales staff will advise you on the products available, your affordability and the best loan option for you.
    Who is eligible for a Bayport loan?
    Employees who work for approved Employers, this includes Government workers.
    What is the maximum amount of money I can get?
    The maximum cash you can get depends on your affordability — how much you can afford to pay every month. For Government employees, total monthly deductions cannot exceed 50% of Basic Pay, so this also determines one’s affordability.
    How soon can I receive my loan after the loan application has been submitted?
    Provided all required documentation has been submitted, and your employer has recommended you for the loan, the loan can be disbursed within 24 hours.
    Can I take more money if my current loan is not yet paid off?
    Yes, you can take more money – we call this a Replacement Loan. This is a loan that you can take if you are already a client with an existing loan. A Replacement loan is used to settle the existing loan, and provide additional funds for the client’s use. To qualify for a Replacement loan depends on:

    • Outstanding balance on the existing loan.
    • Any other loan obligations on your salary.
    How do I pay back my loan?

    Your monthly loan repayments are made through salary deductions effected by your Employer, and this money is remitted to Bayport. For Government employees, Bayport has been allocated a deduction code (296) for this purpose.

    If your salary is not deducted, you are required to pay your monthly loan instalment to Bayport until such a time when deductions are effected on your salary. You can make these payments through: bank deposits, bank standing orders and MTN Mobile Money (code – Bayport 1). Call your nearest branch for details. This will help to avoid your loan going into arrears and penalty charges.

    If my loan has been paid off, how is the monthly deduction stopped?
    Once your loan has been paid off in full, Bayport will issue you a completion letter. Bayport will prepare an “off” submission requesting your Employer to stop the monthly deduction. For Government employees the deduction is expected to be stopped the following month.
    How do I get my refund if the deduction is not stopped on time?
    To receive a refund, please ensure that:

    • The loan completion is confirmed by Bayport and a loan completion letter issued.
    • The deduction has been received by Bayport from the respective Employer. You can call the refunds hotline: +256 (0)782-655557 / (0)779-918319 to confirm if the payment has been received.

    Once the above 2 conditions have been met:

    • You may visit our nearest office to collect the first refund.
    • In the rare occurrence that a refund needs to be made after that- you have the option to allow Bayport to deposit your refund directly into your bank account until such a time when the deduction has been stopped. Bayport is committed to working with the respective Employers to ensure that deductions are stopped in a timely manner.
    How are your loans priced?
    Bayport loans are priced by incorporating all fees payable into a monthly installment over a specified number of months. This allows a client to easily determine the repay value of the loan that they will receive by multiplying the installment by the loan term.
    Do you buy off other loans?
    Yes, we buy off other loans, provided you qualify.
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The Bayport Way

The key to Bayport’s past success, and the foundation on which our future stands, is an instinctive, conviction-based, principled and entrepreneurial approach to everything we do. This approach is reflected in our mission, vision, values and the nine philosophies we call “The Bayport Way”.

Why we exist: Our mission

Bayport’s mission is to provide financial solutions suited to the needs of an inclusive and broad customer base; embracing technology, product leadership and innovation and so becoming the leading developing market financial solutions provider.

What we aspire to: Our vision

Our vision is to be the most valued financial solutions brand in our chosen markets by providing a broad range of unique and relevant financial solutions tailored to the needs of our customers.

To achieve this, Bayport will engineer a new reality in financial services provision; and will be recognised for consistently demonstrating the highest standard of care, responsibility and innovation.

Bayport will be the first choice for the fulfillment of the economically active population’s financial needs – bringing hope, upliftment and liberation to the communities we serve.

What we believe in: Our core values

Empowerment

We believe in the capacity and will of all people to empower themselves and shape their own destinies, given the right economic and self-empowerment opportunities and access to life-changing financial solutions.

We believe in an empowered corporate culture where the Bayport family is encouraged to be proactive, and has the right tools and approach to fulfill our brand promise.

Responsibility

We believe in our duty of care to each and every customer to provide responsible access to credit, risk products and other financial solutions.

We believe in our role as a responsible member of the societies in which we live and provide services; as well as our responsibility to each other. We uphold the highest standard of integrity, corporate citizenship and ethical behaviour.

Innovation

We believe in innovation that matters and makes things better; in technology and product innovations that enable meaningful relationships with our customers.

We believe in the spirit of creative entrepreneurship, challenging conventions and embracing the lessons we have learned.

Simplicity

We are committed to doing and creating things that are simple. Simple to understand and resonate with. Simple to promote without the cost of confusion. A brand promise expressed in the simplest, most single-minded way.

Simplicity must rule how we talk to our customers, design our solutions and innovate; how we work together, meet and make decisions.

Partnership

We believe in the power to build lasting relationships with members of the Bayport family, customers, communities and stakeholders, based on trust and a deep understanding of what matters to them.

We recognise that our local partners and local management are the true champions of our brand, and that their local wisdom is critical to success.

Relevance

We believe in continuously putting ourselves to a simple series of tests by asking “Is what I am doing consistent with The Bayport Way and…

  • good for our customer?
  • adding value to or assisting the Bayport family?
  • time and cost efficient?
  • sustainable?

By answering “Yes!” we ensure that what we are doing is relevant.

Our principles in action: The Bayport Way

The Bayport Way consists of nine philosophies that guide the way we conduct our business.
  1. An unshakeable and genuine belief in every individual customer’s ability to improve their lives through access to credit and other valuable financial solutions.
  2. Unquestioned passion and commitment to making credit, insurance, savings and transacting solutions easily and responsibly available; while leading the market with a competitive offering and transparency and disclosure of information.
  3. The strength to recognise that our local partners and local management are the true champions of our brand, and that their local wisdom is critical to success. We also recognise the value in learning from others and applying the best practices across the Group.
  4. The commitment to establish and create businesses using Bayport’s collective resources and skills; and supporting our expert local management in growing our businesses into the future.
  5. The expertise to create an unconventional, multi faceted distribution capability which embraces fixed and mobile branches, widespread teams of origination consultants, call centres and unique third party distribution relationships. This capacity ensures that Bayport can service the full potential of our markets at the least cost and inconvenience to our customers.
  6. A substantial and ongoing investment in proprietary and purpose-developed information technology systems which enable the delivery of customer-centric financial solutions. Technology will drive our innovation and cost efficiency as a key competitive advantage.
  7. The strength of financial expertise and corporate reputation to be able to continually raise competitively priced capital for the holding company and operating companies to ensure the optimum levels of leverage to drive sustainable growth.
  8. To attract and retain special people to our business who add momentum to our success through their passion and skills.
  9. The commitment to invest in and uplift the communities in which we operate and live, both in terms of people’s lives, social infrastructure and the natural environment.